Candid conversations about using GPS and wireless technology for work and fun.
Posts tagged telenav user forum
Looking for the Next ‘Killer’ TeleNav Feature – You Talk, We Listen
Jan 22nd
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I spent some time the other day reading through posts from TeleNav GPS Navigator customers on our TeleNav User Forum.
I ran into an interesting post from a customer calling himself ‘NavBOB.’ He titled his post Four Features to Make TeleNav a ‘Killer App.’
While we might take exception to his argument that it isn’t already the killer app :), we are certainly open to the feedback and I can honestly tell you that our development team always proactively looks for good, constructive feedback from customers.
NavBOB’s four requests are (with my comments in italics next to them):
- Add Bluetooth support for both headset and car’s handsfree – I’m guessing he means allow for audio through the car’s speaker. It’s not available yet on TeleNav GPS Navigator but, in case you missed it, it will be available through Ford SYNC navigation later this year.
- Add the ability to avoid toll roads during navigation - This preference is now available through AT&T Navigator, powered by TeleNav and may be available in the future on TeleNav GPS Navigator.
- Allow pre-planning with multiple along the way stops (waypoints) - We have something similar to this called ‘Search Along the Route’ which allows you to search for businesses along your current route. This is great, for example, if you need to stop and get gas but don’t want to go too far out of your way.
- Add more keypad shortcuts – This is a great idea. We do implement some shortcuts (depending on device) but are always looking for more opportunities to make it user-friendly for customers.
Thanks NavBOB for the ideas.
If TeleNav GPS Navigator is not a ‘Killer App’ for you yet, what features would you ask us to add in order to get it there?
TeleNav User Forum: Beyond Traditional “Customer Care”
Aug 15th
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Author – Will Thompson – Director, Sales Operations
I certainly hope that all of you are enjoying using TeleNav services and have never experienced any problems.
Just in case you ever do have a question, however, I thought it might be worth highlighting again the various ways that we can provide you with support.
The first place to visit is our main support page on our web site here. On the left navigation bar you’ll see various options – some that you may not even be aware of. For example, we have User Guides available online, FAQs for some of the most commonly asked questions and some basic troubleshooting tips that may provide you with the answer to your exact question.
You are always welcome, of course, to call or email us with questions but I also wanted to be sure to emphasize another program that we have set up to quickly address customers needs – our User Forum.
If you’ve never visited an online forum, I encourage you to click on this link and spend a little bit of timing exploring the layout and the various topics. On the forum you’ll see that we have conversations occurring in real-time on general TeleNav-related topics, tips & tricks, product reviews from customers and even a section where you can provide us with feedback on what we can do better.
We have staff in place monitoring the forum 24×7 so that you can get the answer you need quickly. You may also find that other "TeleNauts" (TeleNav customers) will have ideas or tips to share with you based on their experiences.
We love the idea of creating a TeleNav community of customers (which is also why we created this blog) and I hope that you find the User Forum helpful. Take it for a spin and be sure to give me your feedback!
TeleNav User Forum: Beyond Traditional “Customer Care”
Aug 15th
Tweet
Author – Will Thompson – Director, Sales Operations
I certainly hope that all of you are enjoying using TeleNav services and have never experienced any problems.
Just in case you ever do have a question, however, I thought it might be worth highlighting again the various ways that we can provide you with support.
The first place to visit is our main support page on our web site here. On the left navigation bar you’ll see various options – some that you may not even be aware of. For example, we have User Guides available online, FAQs for some of the most commonly asked questions and some basic troubleshooting tips that may provide you with the answer to your exact question.
You are always welcome, of course, to call or email us with questions but I also wanted to be sure to emphasize another program that we have set up to quickly address customers needs – our User Forum.
If you’ve never visited an online forum, I encourage you to click on this link and spend a little bit of timing exploring the layout and the various topics. On the forum you’ll see that we have conversations occurring in real-time on general TeleNav-related topics, tips & tricks, product reviews from customers and even a section where you can provide us with feedback on what we can do better.
We have staff in place monitoring the forum 24×7 so that you can get the answer you need quickly. You may also find that other "TeleNauts" (TeleNav customers) will have ideas or tips to share with you based on their experiences.
We love the idea of creating a TeleNav community of customers (which is also why we created this blog) and I hope that you find the User Forum helpful. Take it for a spin and be sure to give me your feedback!
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