We announced today an amazing success story of a company in Gilbert, Arizona that is using TeleNav Track to help improve customer service.

The company, One Hour Conditioning & Heating, is a residential and commercial cooling and heating service provider. One Hour’s slogan is ‘always on time or you don’t pay a dime’ which means that it is important to the company that their technicians arrive to customers’ locations on time or else they lose a lot of money.

Before they used TeleNav Track on their cell phones, One Hour technicians would do everything by paper or phone calls – including clock in and out of work, gather and relay job information, and get to and from jobs. Now, it is all done through TeleNav Track. They can clock in and out directly from their phone, send and receive job information from managers through the wireless forms on their phone, and also get GPS navigation to each job site on their phone.

Because they use TeleNav Track, One Hour technicians are now on time to customers 99.99% of the time. Can you say that about any technician that comes to your house? Not only does this save One Hour a lot of money but it makes their customers happy because they know they can count on the company to meet their deadline.

Here is another good example of how TeleNav Track is helping a satellite company reach customers on time.