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CR England Increases Revenue and Improves Customer Satisfaction with TeleNav Track
Author – Mary Beth Lowell – Communications Manager
We’ve posted examples like this in the past of how organizations are improving business processes through GPS-enabled TeleNav Track on mobile phones but today’s announcement with trucking company CR England may be one of the best case studies yet.
CR England delivers goods for DHL, Wal-Mart, and other large retailers in the U.S. and Mexico – you may have seen their trucks on the road.
Using TeleNav Track on 80 AT&T BlackBerry smartphones, the company can monitor drivers’ locations and travel activity to provide more accurate information to clients. This has allowed CR England to increase customer satisfaction to 99% and attract $1.8 million in new annual revenues.
In addition, the company has enhanced other aspects of its business using TeleNav Track including clearer customer communication, a boost in staff morale, and an increased focus on innovate and creative ways to improve services.
Need more examples of how TeleNav Track is helping businesses large and small? Stay tuned …